Terms & Conditions


We are delighted to know
you have chosen EXSELLme for your stay

Please note: We operate a strict cancellation policy for all our London stays. That is to say, that any cancellations received less than 6 months prior to your intended stay with us are non-refundable. For our stays in Alsace, a 3- month cancellation policy applies instead of the usual 6 months. In some special cases, EXSELLme may agree to accept a non-refundable deposit as proof of reservation, followed by payment in full 6 months prior to your stay. These special cases are limited to those clients applying for visas to the UK and waiting for the Consulate’s decision. Please speak to us in advance about the payment options and timelines. We will be happy to find the most suitable solution for your needs. Please do not hesitate to explain your circumstances and exact needs in order for us to help you manage your visa application. Please note that we can provide the standard letter of invitation for your training to present to the UK Embassy or Consulate at the time of your visa application as proof of reservation.

Please note that travel to and from your stay is entirely at your expense. Breakfast is included in all stays. Spa, Gym, Swimming Pool and half-Board or Full-board are available on selected stays. Please remember to book your own travel and health insurance. If you have any allergies or other medical conditions, please let us know in advance. We are able to accommodate most allergies such as dairy-free, lactose-free, gluten-free, vegetarian, vegan, egg-free, wheat-free etc for breakfast. And London is a great place for most diets. Please let us know in advance, however, so that we can help you better manage your stay in London. We take your comfort and safety very seriously. Please also note that step-free access is available for many rooms and classrooms but we need to know in advance whether you require wheelchair access to facilities in order to book the most suitable facilities for you.

Please note that for all EXSELLme Immersion programs in the UK, you will be expected to attend both classroom sessions and practicals all over London. In addition, homework will be given every day and EXSELLme would encourage you to complete all the tasks that are part of your homework in order to ensure you progress as fast as you reasonably can. We ask you to be prepared to put in the work and effort and a lot of motivation – and guarantee your progress if you meet these requirements. Please feel free to get in touch with us in the weeks prior to your stay with us for your free language assessment and to receive tips on how you can best prepare yourself for the English program in London. In addition to the standard sessions, please note that you can also prepare for your TOEIC or BRIGHT test of English with us in London. Please get in touch to enquire about the details of this option as tests must be booked in advance with the relevant authorities. EXSELLme will be happy to integrate English test preparation into your English Immersion program in London if enough prior notice is given.

EXSELLme is not responsible for any loss or theft of personal belongings.

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